Warranty


Carpet Warranty

Warranties differ across the various carpet types. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you determine the best warranty for your purchase.

FGWhatWarrantiesForCarpet

Carpet warranties offer the following types of coverage:

Wear
Wear is the most common type of carpet warranty and it’s also one of the more misunderstood warranties. It’s important to understand what wear means to the manufacturer. Manufacturers define wear as abrasive fiber loss, not a change in appearance, such as shading or pooling, matting or crushing. Also, understand that a wear warranty may have conditions about what percentage of the carpet has to be worn before coverage applies — on average it’s about 10% of the carpet — and only the worn section extending to the nearest wall, doorway or entrance, will be replaced with identical carpet.

Soiling
Soil warranties are provided in case of color changes due to deposits of dry soil from foot traffic and normal household use over time. Many times, self-cleaning or having the carpet professionally cleaned is done before checking to see if coverage applies. To guarantee coverage, you’ll want make sure to follow proper care and maintenance instructions.

Stains
Stain resistance is the carpet pile’s ability to resist minimize or withstand permanent stains. Most carpets that you can buy now have been specially treated to resist stains, however, carpet stain warranties are still helpful in the event that treated carpet doesn’t hold up to stains. These warranties tend to differ across carpet types and retailers and most fiber manufacturers offer them too.

Pet Stains
Pet stain warranties are usually only offered at select carpet retailers. There are many different types and coverage options for pet stain warranties. At Carpet One Floor & Home, we have several products that offer exclusive pet stain warranties. Visit a local store and talk with a carpet expert to find out what types of pet stain warranties are available. Ask about coverage options and what is included and excluded in the pet stain warranty.

Fading
A fade warranty protects your carpet against damage and color change from exposure to sunlight or artificial light.

Installation
An Installation warranty can be just as important as the product warranty and covers any issues during the original installation. Seek out a flooring retailer with experienced installers on staff who know industry standards and will guarantee quality and professional workmanship. Some retailers even offer lifetime installation warranties.

 

Hardwood Warranty

Warranties for hardwood floors differ across flooring type. To better understand what you’re buying and what is guaranteed, check with an expert at your local Carpet One Floor & Home store. Our flooring experts often have many years of experience and can help you find the best warranty for your flooring purchase.

FGWhatWarrantiesHardwood
Hardwood warranties offer the following types of coverage:

Wear
Wear refers to the complete loss of the hardwood flooring’s protective finish. In a standard hardwood wear warranty, a decrease in gloss may not be considered wear. Likewise, damage due to shoes, pets or moving furniture may not be considered wear.

Manufacturing
A manufacturing warranty covers defects that can occur during milling or assembly. Some flooring retailers offer this coverage for your hardwood floor for a specified period of time.

Structural Integrity
A structural integrity warranty typically provides coverage for separation of the thin sheets of wood that are bonded together to form an engineered wood floor.

Installation
An installation warranty can be just as important as the product warranty, and covers any issues with the original installation.

 

Possible Warranty Issues

There are many different types of flooring warranties and coverage can differ. However, damages typically excluded from a floor’s warranty include:

  • Water damage from plumbing, storms or flooding.
  •  Damage from smoke, fire or other casualty event.
  •  Damage from improper cleaning methods or materials.
  •  Damage from improper maintenance.
  •  Any use of the cushion that is unreasonable or outside of the normal and expected uses within a residence.

It’s important to understand your warranty so you don’t accidentally void it. Some warranties may require regular maintenance and/or specific cleaning requirements in order for the warranty to be valid. An expert at your local Carpet One Floor & Home store can help you understand the specifics of a warranty.